Terms & Conditions

Copyright and intellectual property

The copyright and all other intellectual property rights in the Website (www.alessandroisola.com) and all content displayed on or accessible from the Website (the “Content”) is owned by or licensed to Alessandro Isola Ltd. (“ALE”) and protected by the copyright laws of England, international copyright treaties and all other applicable copyright and intellectual property laws.

You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access, browse and use the Website and the Content. You may not access, copy, download, distribute, modify, republish, broadcast, embed into any other website or otherwise use, deal with or exploit any part of the Website or Content without the prior written consent of ALE.

Who we are

Registered address: Alessandro Isola, 5E Bear Lane, London SE1 0UH

Company registered in England and Wales no. 8922516

VAT Number: 184462001

Trade marks

ALE owns the rights in and to the www.alessandroisola.com domain name and the ‘ALE’ logo. Other trade marks, products, services and company names mentioned on the Website or in the Content may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

Liability for content

ALE tries to ensure that the Content is correct but accepts no liability for any errors or omissions. The Content should not be relied on and ALE accepts no liability for such reliance.

Exclusion of warranties

To the fullest extent permitted by applicable law ALE excludes all warranties, representations or understandings whatsoever (whether express or implied) in relation to the Website and the Content, specifically including but not limited to, any warranty or representation that the Website and the Content are free from computer viruses, errors and omissions and do not infringe any third parties’ rights.

Links

By virtue of hypertext or other computer links you may be able to access other website pages on the Internet which are not part of ALE’s website content. ALE is not responsible for, nor assumes any liability for the contents of other websites which are linked to the website.

In linking to this Website you must not imply that there is any association, approval or endorsement on the part of ALE where none exists. The Website must not be framed on any other site.

Privacy and cookies

In certain circumstances cookies may be used to track information or specify preferences when viewing the Website. Cookies are small pieces of information stored by your browser on your computer’s hard-drive; they are used solely to keep track of the pages you visit on the Website and whether you have visited the Website previously.

By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. More information is available on the Information Commissioner’s Office website.

Legal

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.

Online shopping terms and conditions

We take all reasonable care to ensure that all details, prices, photographic / graphic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

We will not be liable if for any reason the ALE website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all the website.

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

• The product you ordered is out of stock
• Our inability to obtain authorisation for your payment
• We have identified a pricing or product description error
• There is a system or procurement failure
• Failed customer validation checks

When you place an order on our website we shall email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from ALE.

Acceptance of your order and the completion of the contract between you and ALE will take place when your order is dispatched: we will email you that your order has been dispatched. We reserve the right to dispatch multiple orders separately.

Delivery

We will make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors or events outside our control. ALE shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered to you.

If, for any reason, you wish to cancel any order you have placed before it has been delivered and it has not been dispatched, please contact us as soon as possible.

As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply. We will not be able to refund outward postage costs.

We are unable to accept order cancellations for personalised or bespoke goods.

Returns and exchanges

We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging.

We cannot refund or exchange personalised or bespoke goods, this includes prints that have been produced to-order.

This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

Pricing policy

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Product availability

We feature products on our website that have been carefully selected for sale. The majority of these items are limited edition goods. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
All items are subject to availability.